Shipping Policy

Thank you for shopping with Golden Glow! We are committed to delivering your order promptly and efficiently.

Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Customised or personalised items may require additional processing time.

Shipping Methods

• Available shipping methods include standard delivery which is 3-5 working days.

Shipping Rates

• Shipping costs are calculated based on the selected shipping method and the destination.

Delivery Time

• Estimated delivery times vary based on the shipping method and your location.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

International Shipping

• We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply upon delivery. These charges are the responsibility of the recipient.

Order Tracking

• To track your order, use the provided tracking number in the shipping confirmation email.

 
Undeliverable Packages

• In the event that a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.

Lost or Damaged Items

• If your order arrives damaged or if it does not arrive within the estimated timeframe, please contact our customer service team within 5 days of the expected delivery date. We will assist you in resolving the issue.

Policy Changes

• Golden Glow reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.